Not satisfied?

At RareCards we do everything we can to keep you happy. Still, it can happen that something does not go quite as you had hoped.

How do you file a complaint?

Things can always go differently than planned. We recommend that you first raise your complaint with us by emailing info@rarecards.nl or via WhatsApp on 06-22050926.

We always respond to complaints within 3 days of receipt. If a complaint needs more time to handle, you will receive a confirmation of receipt within 3 days and an indication of when you can expect a fuller answer.

Not resolved? Mediation via WebwinkelKeur

If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur. Because we are a member of WebwinkelKeur, their mediation is free of charge.

You can submit your complaint via: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil