Frequently Asked Questions

Below are the questions we get asked most often. Click a question to open the answer, or use the search box. Can't find your question? Email us at info@rarecards.nl or send a WhatsApp message to 06-22050926. We usually reply the same working day.

Do you buy my cards?

Yes. We buy single cards, complete collections, graded cards (slabs) and sealed products, from vintage classics to the newest sets, both Pokémon and One Piece.

How does it work?

Send us clear photos of your cards, or a list with the name and card number of each card (for example: Charizard 4/102). We look them up and determine the current market value. You then receive an offer from us, in cash or in store credit. If you accept, you choose whether to drop by or ship them to us. After our check, we pay out.

The full step-by-step guide is on Selling Pokémon cards and Selling One Piece cards.

What do you offer for my cards?

Our offer is a percentage of the current market value. You can read which percentages we use for sealed products and for single cards on our buying page. If you choose store credit instead of cash, our offer is higher.

How do you determine the value?

Based on reliable, verifiable sources: Cardmarket for single cards and sealed products, and Alt for graded slabs. No gut feeling, and you can always ask us for the source.

Do I need to come by, or can I ship my cards?

Both are possible. If you come to Cruquius, we check the cards with you present and transfer the money right away (or set up your store credit immediately). If you ship them, we pay out as soon as we have checked the cards. For larger or more valuable lots we prefer to see the cards in person first; in that case we ask you to come by, or we come to you.

Do you pay the shipping costs if I ship my cards?

Yes. If you accept our offer, we cover the shipping costs. Sending the parcels is your responsibility, though. Pack the cards firmly and well protected so they arrive safely.

What condition do my cards need to be in?

We prefer to buy cards in Near Mint condition or better. Cards with visible wear are often still bought, but at a lower offer. Always mention damage straight away, so we do not have to come back to it afterwards. We use the Cardmarket condition guidelines, see Card condition.

How quickly do I get my money?

If you come by, right after the check. If you ship, we pay out within 1 working day.

Do you offer grading?

No, we do not offer a grading service ourselves. For that you can go to PSA, BGS or CGC. We are happy to buy cards that have already been graded.

Which payment methods do you accept?

At checkout you will see all available payment methods, including iDEAL. Payment not working? Send us an email and we will sort it out together.

Can I still change or cancel my order?

Email us as soon as possible with your order number. If your order has not been shipped yet, we will change or cancel it. If it is already on its way, you can use your 14-day right of withdrawal.

Can I collect my order myself?

Yes, by appointment at our pickup location: Cruquiuszoom 51, 2142 EW Cruquius, between 09:00 and 17:00. Choose pickup at checkout and you pay no shipping costs. See Pickup location Cruquius.

Do I get an invoice with my order?

You automatically receive an order confirmation by email, which serves as your invoice. If you need one in a company name, email us your order number.

When will my order be shipped?

If you order on a working day before 15:30 and everything is in stock, your parcel goes out the same day. If you order later, at the weekend or on a public holiday, it goes out the next working day. You do not need to select anything for this at checkout, it happens automatically.

What does shipping cost, and when is it free?

Netherlands € 5.95, free from € 200.
Belgium € 7.95, free from € 250.
Germany € 6.95, free from € 250.

Rates and thresholds for all other countries are in our shipping policy. Costs are calculated automatically at checkout, and free shipping is applied automatically once you pass the threshold.

Which countries do you ship to?

All of Europe. Is your country not in our shipping policy? Email us and we will see if we can find a solution.

Which carrier do you ship with?

Mainly GLS, and also DPD, PostNL or DHL. Which carrier delivers your parcel depends on its size and destination. All parcels are shipped insured and with track & trace.

Can I choose a carrier myself?

No, unfortunately we cannot set that per order. Have you had bad experiences with a particular carrier in your area? Let us know in the order notes and we will see what is possible.

Where is my parcel?

As soon as your order has been shipped, you automatically receive an email with your track & trace. Nothing received? Check your spam folder. If your parcel shows as delivered but you have not received anything, check with your neighbours and at your agreed safe place. If it stays missing, email us your order number.

My parcel arrived damaged or something is missing. What now?

Let us know by email within 5 working days of receipt. Include: your order number, a photo of the outer packaging with the shipping label, a photo of the inner packaging, and three clear photos of the item (one overview, two details). After your report, we resolve it within 24 hours.

My parcel is missing.

Report this within 5 working days of shipment. All our parcels are insured. We then open an investigation with the carrier and always wait for the outcome from their Lost & Found department first.

How are my cards packed?

Single cards, graded slabs and sealed products always leave with extra protection, so they arrive in the same condition they left us in.

When will a sold-out product be back in stock?

On the page of a sold-out product there is a button that sends you an email as soon as it is back. That is the fastest way: the notification goes out automatically the moment stock comes in.

New products arrive daily, so sign up! Is it an exclusive item? Ask us and we will gladly see what is possible.

Will you be getting the newest set?

Almost always, but we often only hear shortly beforehand how much we are allocated. That is why we usually cannot give quantities or prices as long as a set has not been announced on our site. As soon as we know, we announce it.

How do I hear about pre-orders and new drops first?

Sign up for our newsletter at the bottom of the site or join our WhatsApp community. That is where we announce pre-orders, new sets and restocks first.

How do you determine the condition of a card?

Using the official Cardmarket condition guidelines, from Near Mint to Poor. We grade as strictly as possible: when in doubt, we deliberately choose the lower condition rather than the higher one, so you do not run into surprises afterwards. The full explanation per grade is on Card condition.

Are your cards guaranteed authentic?

We check every card we buy before it goes into the webshop. Still have doubts about a card you bought from us? Email us with your order number and clear photos of the front and back. We will look into it right away and sort it out properly for you.

Do you guarantee the contents of booster packs and sealed products?

No. We cannot make any statements about, or give any guarantee on, the contents of sealed products; differences in contents fall outside our responsibility. Is something missing from a pack, or is there a production error? Then contact the manufacturer directly via the official Pokémon support channel.

Can I return my order?

Yes. You have 14 days after receipt to cancel your order without giving a reason, and then another 14 days to send the product back. Return it well packed and complete: if it is more damaged than necessary to inspect it, we may charge for the loss in value.

Register a return

Who pays for the return shipment?

If you send something back because you no longer want it, the return costs are at your own expense (about € 7 per parcel). Did you receive the wrong item, or was something damaged in transit? Then we cover the return costs and send you a free return label, also if you are abroad.

When do I get my money back?

Within 14 days after registering your return, as soon as the product is back with us or you have shown that you have shipped it. For a full return you also get the original shipping costs back. We always refund via the same payment method you used to pay.

Are there exceptions to returns?

Yes, two. Orders in the name of a business (B2B) fall under different terms, please contact us for those. And special orders of large quantities cannot be returned. All terms are in our return policy.

I am not satisfied. What now?

Please do let us know via info@rarecards.nl or WhatsApp 06-22050926. We always respond to complaints within 3 days. If we cannot work it out together, you can have your dispute mediated free of charge by WebwinkelKeur, of which we are a member. See Not satisfied?

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