Refund policy

You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. After cancelling, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the cost of returning the product from your address to the webshop is at your own expense. These costs are approximately €7.00 per parcel; please check your carrier's website for the exact rates.

If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and – where reasonably possible – in its original condition and packaging. If the product is damaged, or the packaging is damaged more than is necessary to sell the product, we may charge you for this reduction in value. So please handle the product with care and make sure it is well packed when you return it.

To exercise this right, you can contact us at info@rarecards.nl. We will then refund the order amount due within 14 days of registering your return, provided the product has already been received back in good order.

Create your return here:
https://rarecards.shipping-portal.com/rp/

Conditions for returns

● The consumer has 14 days to withdraw from the order and report the return.
● After reporting the return, the consumer has another 14 days to send the product back.
● After the return has been reported, the retailer has 14 days to refund the order amount (including shipping costs)
● If the product is damaged, or the packaging is damaged more than is necessary to try out the product, a reduction in value may be charged. So please handle the product with care and make sure it is well packed when you return it.

Free returns in case of an error or damage

Did you receive the wrong item, or was something damaged in transit?
Then of course we will reimburse the return costs. In that case, contact us to receive a free return label, whether the order came from the Netherlands or from abroad.

Refund

● We refund the purchase amount within 14 days of the return being reported, provided the product has actually been sent back or it has been demonstrated that it was sent.
● With a full return you also get the original shipping costs back.
● We always refund via the same payment method you used to pay.

Exceptions

● Orders in the name of a company (B2B) are subject to different conditions. Please contact us about this.
● Special orders of large quantities cannot be returned.

Return address

RareCards
Cruquiuszoom 51,
2142 EW Cruquius
The Netherlands

Reporting damage or a complaint

Did your order arrive damaged, or do you have a complaint? Let us know by email within 5 working days of receipt. Please include the following information so we can help you quickly:

● your order number
● 1 photo of the outer packaging with the shipping label
● 1 photo of the inner packaging and protective material
● 3 clear photos of the damaged items (1 overview, 2 close-ups)
● the item name or number of the damaged product

Once we have received your report, we will sort it out properly for you within 24 hours.

Insurance & lost parcels

All our parcels are insured against damage as standard.

Is your parcel missing? Report this within 5 working days of dispatch. We will then start an investigation. In that case we always wait for the outcome of the Lost & Found department first.

Additional provision — Pokémon packs and sealed products

For Pokémon booster packs and other sealed products, we cannot make any statements about, or give any guarantee on, the specific contents. Any differences in contents fall outside our responsibility. If you have questions or complaints about the contents, please contact the manufacturer directly via their official support channel: https://support.pokemon.com/hc/en-us/articles/360001000654-What-is-the-card-and-parts-replacement-policy